BeadPattern · Policies
Refund Policy
Our voluntary refund rule is simple: a first purchase may be refunded within 7 days only if it has not been used. Paid checkout is currently closed; this policy describes the advertised plans when sales open.
Effective and last updated: September 28, 2026
Operator: 李靖, an individual based in China. Support, billing, refunds and privacy: support@beadpattern.app.
First purchase: 7 days, unused
Request a full refund within 7 calendar days of payment for your first purchase of the relevant paid product if none of that purchase has been used. The rule applies to the AI generation pack and the first Pro subscription purchase. A request made in time is assessed by the time it was received, not the time support answers.
What counts as use?
- AI pack: a paid credit from that purchase has produced a successful image generation. A failed task for which the credit was returned is not successful use. Use of the separate free trial before purchase does not consume the paid pack.
- Pro: a Pro-only numbered, tiled, color-step or group-step export has been successfully generated after purchase. Signing in, browsing, local editing and basic free exports alone do not count as Pro use.
When voluntary refunds are unavailable
Once the purchased service is used, we do not offer a voluntary refund, including for dissatisfaction with a successfully delivered AI result. Repeat purchases, subscription renewals and requests received after 7 days are also excluded from this voluntary first-purchase offer. Canceling renewal does not itself create a refund.
Errors, failed service and mandatory rights
This policy does not exclude refunds required by applicable consumer law, or remedies for duplicate charges, confirmed billing errors, unauthorized charges or services not supplied as agreed. We review those cases separately. Statutory cancellation or refund rights are not automatically waived by this page. Returning a failed AI task’s credit is different from refunding a cash payment.
How to request a refund
Email support@beadpattern.app with your account email, order reference, purchase date and the reason. Do not include card numbers, passwords or one-time codes. We review payment and usage evidence before deciding the request; if use cannot be established reliably, we will investigate rather than assume it.
How refunds are returned
Approved refunds are processed through Waffo Pancake to the original payment method. Related refunded credits or Pro access will be withdrawn. The time for funds to appear depends on the provider, payment method and bank; we do not promise a fixed bank settlement time. Support will communicate the outcome through the request email.
Contact
Email support@beadpattern.app for support, billing, cancellation assistance, refunds, privacy or security concerns. Include your account email and, for payment questions, the order reference. Do not send passwords or full payment card details.